Introduction
At smart-gadgets360.com, we strive to ensure your satisfaction with our sensor and gateway products. If you are not entirely satisfied with your purchase, we’re here to help.
Return Policy
Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Products must be unused, in original packaging, and in the same condition as received.
- Proof of purchase is required for all returns.
Non-Returnable Items
- Custom or personalized products
- Clearance or sale items
Return Process
- Contact our support team at[email protected]to initiate a return.
- Include your order number and reason for return.
- Our team will provide a return authorization and shipping instructions.
- Ship the item back to us using a trackable shipping method.
Refund Policy
Refund Process
- Once we receive and inspect your returned item, we will notify you of the status of your refund.
- If approved, the refund will be processed to your original payment method within 5-7 business days.
Partial Refunds
Partial refunds may be granted in certain situations, such as:
- Items not in original condition or damaged
- Returns initiated after the 30-day window
Exchanges
- We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at[email protected].
Return Shipping Costs
- Customers are responsible for paying return shipping costs unless the return is due to our error.
- Shipping costs are non-refundable.
Contact Us
For any questions regarding returns or refunds, please contact us at[email protected].
Thank you for shopping with smart-gadgets360.com!
